Accessibility-tool issues

For those using screen readers and other accessibility tools
Accessibility Issue with hCaptcha on Udio AI Platform
Dear Udio AI Team, I hope this email finds you well. My name is Uniqueboy, and I am a visually impaired user who enjoys using Udio AI to create music. However, I am currently unable to access your platform due to an accessibility barrier caused by hCaptcha. Despite multiple attempts, I have been unable to resolve the issue. The Issue Whenever I encounter the hCaptcha verification on your platform: The audio challenge option is not present on the hCaptcha interface. As a visually impaired user, this makes it impossible for me to solve the captcha. I attempted to access hCaptcha's accessibility cookie by submitting my email address at their dedicated accessibility page, but the process fails with the error: • "An error has occurred, please try again." Steps I Have Taken Cleared my browser cache and cookies and ensured cookies and JavaScript are enabled. Tried solving hCaptcha challenges using different browsers (Chrome and Firefox) and devices (desktop and mobile). Visited hCaptcha’s accessibility page to request the accessibility cookie, but the form submission repeatedly fails. Verified that my screen reader (NVDA) and browser (Chrome) settings are optimized for accessibility. Despite these efforts, I am unable to bypass the hCaptcha and access your platform, leaving me blocked from using Udio AI entirely. Request I kindly request your assistance with the following: Provide an alternative way to access Udio AI without requiring hCaptcha verification. If possible, implement a bypass or manual verification for my account to enable me to continue using your platform. Why Accessibility Matters As a visually impaired user, I rely on screen readers and accessible interfaces to navigate platforms like Udio AI. Ensuring accessibility compliance not only helps me but also supports a broader community of users with similar challenges. Platforms that integrate tools like hCaptcha should ensure they work seamlessly for all users, including those who cannot interact with visual or inaccessible captchas. If you need any further information or details, please feel free to contact me at saeediqbalmughal399@gmail.com . I truly appreciate your understanding and support and hope to hear from you soon. Thank you for addressing this matter. Best regards, Uniqueboy
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